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Terms & Conditions (Japan Rail Pass)

Steps to obtain Japan Rail Pass

1. Purchase an EXCHANGE ORDER from an authorized sales office like Kintetsu, before departing for Japan. The on–line booking system only allows for "Pick–Up" service from the New York Offices. If you wish to "Pick–Up" an EXCHANGE ORDER from other than our New York Office please kindly contact that specific office directly.
2. Provide traveler's names as it appears exactly on the passports (FIRST, MIDDLE or MAIDEN (if any) and LAST NAMES). You may be required to present your passport or to provide a very clear Xerox copy. Please be ready to fax a clear copy to the Japan Rail Pass Department at 212-259-9655.
3. Exchange your EXCHANGE ORDER to a Japan Rail Pass in Japan.
4. Turn in your EXCHANGE ORDER before starting your rail travel and obtain your JAPAN RAIL PASS at one of the Japan Rail Pass exchange offices. Please refer to "EXCHANGE OFFICE".
5. You must exchange the EXCHANGE ORDER for the actual Japan Rail Pass within 90 days of the issuing date. Issuing dates are stamped on the EXCHANGE ORDER.
6. The first date of travel must be specified by the traveler at the time of exchange in Japan.
7. Incomplete or incorrectly submitted orders will NOT be processed. These orders will be canceled. Please do not request for any upgrades/changes/modifications through your order as they will not be processed.
8. It can take approximately 5 business days to process and ship orders.
9. If you wish to have your order expedited and received under 5 business days you are required to place an order via phone.
10. All phone orders will be subjected to a $10 processing fee per Japan Rail pass. If you require same-day processing or next day processing the order will be subjected to a $10 processing fee per Japan Rail pass. These fees are subject to change.
11. Any orders placed via "walk-in" will be subjected to a $10 processing fee per Japan Rail Pass. Please note that due to strict building security outside visitors will not be permitted into the building without scheduled appointments. This fee is subject to change. 12.If any changes or modifications that must be made to the order after it has been received will be subjected to $10 CHANGE FEE per Japan Rail pass. This will include any name changes or any changes to the type of Japan Rail pass requested. In addition to the CHANGE FEE you will be responsible for any applicable fees i.e. upgrading the Japan Rail pass or upgrading shipping, etc. This fee is subject to change.
13. PLEASE NOTE: We do not receive any customer payment information from internet orders placed as this information goes directly through Verisign, the on-line payment processing company. They are prohibited by law to forward this private information to us. So, if you wish to change/modify orders you must do so via phone.
14. If you do not receive an email order confirmation please contact us 1-800-422-3481 or at rail.nyc@kintetsu.com. There is a chance that your order:
    1.) Has not been received or
    2.) Has not been received properly for processing. As a result this can delay processing or the order may automatically cancel.


Validity

1. The EXCHANGE ORDER must be turned in for a JAPAN RAIL PASS within 90 days from the date the EXCHANGE ORDER was issued (date stamped on EXCHANGE ORDER).
2. You must specify the first date that you want to start using the JAPAN RAIL PASS. It can be any date within 30 days from the date the JAPAN RAIL PASS has been exchanged.


Exchanging for a different EXCHANGE ORDER (Japan Rail Pass Voucher)

EXCHANGE ORDERS may be exchanged under the following conditions:
1. Exchanging for a different increment RAIL PASS (ie: from 7-day Ordinary to 14-day Ordinary or 21-day Ordinary): You will be required to pay the dollar difference between the original cost of the pass and the current price of the desired RAIL PASS at the time of purchase + $25 fee per EXCHANGE ORDER + shipping fee.
2. Exchanging for an upgrade (ie: from 7-day Ordinary to 7-day Green or from a 7-day Ordinary to 14-day Green): You will be required to pay the dollar difference between the price of the original pass and the current price of the desired pass at the time of purchase + $25 fee per EXCHANGE ORDER + shipping fee.
3. Exchanging for a lesser value pass: The dollar difference will not be reimbursed for a lower valued rail pass. Plus, you will be required to pay a $25 fee per EXCHANGE ORDER + shipping fee.
4. Name modifications: if you discover that your EXCHANGE ORDER name is different from your passport name, we can reissue a new EXCHANGE ORDER with the correct name: You will be required to pay $25 fee per EXCHANGE ORDER + shipping fee.
5. You can not transfer an EXCHANGE ORDER to another person or have it reissued under a different name.


Procedures for exchanging a different EXCHANGE ORDER (Japan Rail Pass Voucher)

1. Please mail the original EXCHANGE ORDER(s) back to:
   KINTETSU INTERNATIONAL
   Attention: JAPAN RAIL PASS DEPT. / MIM
   1290 Avenue of the Americas, Suite 900
   New York, NY 10104
2.Please be advised that it will be in your best interest to mail JR passes back to us through a traceable or trackable method as they are equivalent to cash, if lost or stolen they can not be replaced or refunded. 3.You must enclose a written request for an exchange.
4.Please have the following information enclosed along with your unused JR Exchange Voucher(s):
     • List your first and last names, day time phone number, and email address
     • A copy of the invoice(s)
     • Written request for an exchange.
     • Please provide with pertinent information whether you are exchanging for new a new JR pass with a modified name (i.e. please list the correct name as it should appear on your EXCHANGE ORDER) or for a different EXCHANGE ORDER type, etc.
     • PLEASE NOTE: You will not be able to transfer an EXCHANGE ORDER to another person or have it reissued under a different name.
     • Exchanges can only be processed if all pertinent information is provided.
5.Once we have received your original EXCHANGE ORDER(s) an email notification will be sent to you (as long as you have provided us with one) confirming that your EXCHANGE ORDER(s) were received and to acknowledge your request for an exchange.
6.It takes approximately 7 business days to process the exchange.
7. Another email will be sent to you confirming that your exchange has been processed.
8.Once the new EXCHANGE ORDER(s) are ready to be shipped FedEx will send an email to you directly with a tracking number.
9.We advise that you check your email for these notifications.


Refunding an EXCHANGE ORDER (Japan Rail Pass Voucher)

1. An EXCHANGE ORDER can be refunded only at the very same office that issued the EXCHANGE ORDER within one year after the date of issuance (date stamped on EXCHANGE ORDER).
2. Accepted refund requests will be issued, less 10% (and excludes any shipping fees).


Cancellation of an EXCHANGE ORDER (Japan Rail Pass Voucher)

1. Any Japan Rail pass order(s) received (either via phone, internet, fax, mail, email, etc.) may be canceled within 24 hours from the time in which an order was placed for a full refund.
2. As long as an order has not been processed and a request for cancellation is submitted less than 12 hours of being placed, no penalty fees will apply.
3. As long as an order has not been processed and a request for cancellation is submitted more than 12 hours of being placed, a refund will be given, less $10.00 per Japan Rail pass.
4. Once an order has been processed (and whether the customer receives the order or not), a request for cancellation submitted anytime after an order has been placed will be refunded, less 10% (of the face value). The cost of the shipping fee will not be refunded. Orders are required to be mailed back at the expense of the customer; please follow the steps listed under "Procedures for refunding an EXCHANGE ORDER."
5. You will be required to submit a written request for the cancellation of your order.
6. This written request must be sent via email at rail.nyc@kintetsu.com or via fax 212-259-9655.
7. Please Note: If you call to cancel an order you will still be required to send a written request to cancel your order.
8. When sending a written request via email, please list the following in the subject heading: CANCELLATION REQUEST: ORDER NO (please list your order number).
9. Once we receive your request to cancel your order, you will receive an email confirming that your request has been received. A second email confirmation will be sent once the refund and cancellation of your order have been processed.


Procedures for refunding an EXCHANGE ORDER (Japan Rail Pass Voucher)

1. Please mail the original EXCHANGE ORDER(s) back to:
    KINTETSU INTERNATIONAL
    Attention: JAPAN RAIL PASS DEPT. / MIM
    1290 Avenue of the Americas, Suite 900
    New York, NY 10104
2. Please be advised that it will be in your best interest to mail JR passes back to us through a traceable or trackable method as they are equivalent to cash, if lost or stolen they can not be replaced or refunded.
3. You must enclose a written request for refund, less 10%.
4. Please have the following information enclosed along with your unused EXCHANGE ORDER(s):
    • List your first and last names, day time phone number, and email address
    • A copy of the invoice(s)
    • Written request for a refund, less 10%
    • Refunds, less 10%, can only be credited back onto the original credit card that was used in the purchasing of the JR pass order.
5. Once we have received your original EXCHANGE ORDER(s) an email notification will be sent to you (as long as you have provided us with one) confirming that your EXCHANGE ORDER(s) were received and to acknowledge your request for a refund.
6. It takes approximately 14–21 business days to process the refund.
7. Another email will be sent to you confirming that your refund has been processed.
8. The refund transaction reciept will be mailed to the billing address of the credit card that the refund was applied to.


Loss & Theft

1. Neither an EXCHANGE ORDER nor a RAIL PASS can be reissued or refunded, if lost or stolen. Please ensure its safekeeping. No exceptions!


Japan Rail Pass Eligibility

You must meet one of the following two conditions:
1. A foreign tourist visiting Japan, who has a passport bearing the "Temporary Visitor" entry status, stamped at Immigration, and who can show the passport at the time of PASS exchange.
Note: (Even if you have this EXCHANGE ORDER, a JAPAN RAIL PASS exchange can not be made, unless your passport bears the "Temporary Visitor" stamp.)

2. A Japanese national living in a foreign country
a. Who is qualified to live permanently in that country, or
b. Who is married to a non-Japanese residing in a country other than Japan.
Note: Person meeting conditions a or b above must be required to show proof of same at the time of PASS exchange.


For Regular Japan Rail Pass

1. You are a foreign tourist visiting Japan from abroad for sight-seeing, under the entry status of "Temporary Visitor".
"Temporary Visitor" entry status, according to Japanese Immigration Law, allows a stay in Japan of 15 days or 90 days for "sight-seeing, etc." If you apply for a "stay for sight-seeing" when you enter Japan , the entry personnel will stamp your passport as "Temporary Visitor". Only persons who have a passport bearing this stamp can use a Japan Rail Pass. 2. You are a Japanese national living in a foreign country,
a. who is qualified to live permanently in that country, or
b. who is married to a non-Japanese residing in a country other than Japan


For Regional Japan Rail Pass such as JR East, West, Hokkaido and Kyushu Pass

You are a foreign tourist visiting Japan from abroad for sight-seeing, under the entry status of "Temporary Visitor".

"Temporary Visitor" entry status, according to Japanese Immigration Law, allows a stay in Japan of 15 days or 90 days for "sight-seeing, etc." If you apply for a "stay for sight-seeing" when you enter Japan , the entry personnel will stamp your passport as "Temporary Visitor". Only persons who have a passport bearing this stamp can use a Japan Rail Pass.


Other terms & conditions

Use of the order is subject to the terms and conditions of Kintetsu International Express (U.S.A.), Inc. Use of the Japan Rail Pass is subject to Japan Railways Passenger Transportation Regulations and Japanese law.


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